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KOGON Docs

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KOGON Support

Product Guides

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Supplies

Label Printer

Printer

  • What payment methods do you accept?
    We accept major credit cards, PayPal, and bank transfers. All payment options are displayed during checkout.
  • How can I place an order?
    You can easily place an order through our online store. Simply add your desired products to the cart and follow the checkout process. You’ll receive an order confirmation by email once your purchase is complete.
  • Can I change or cancel my order after placing it?
    If your order hasn’t shipped yet, please contact our customer service as soon as possible to modify or cancel your order.
  • How long does shipping take?
    Standard shipping usually takes 3–7 business days, depending on your location. Express options are available at checkout.
  • Do you ship internationally?
    Yes, we offer international shipping to most countries. Shipping costs and delivery times vary by destination.
  • Can I track my order?
    Yes, once your order is shipped, you’ll receive a tracking number by email.
  • What is your return policy?
    We offer a 30-day return policy for unused and unopened products. Please visit our Returns page for detailed instructions.
  • What should I do if I receive a defective or wrong product?
    Please contact our support team with your order number and photos of the issue. We’ll arrange a replacement or refund promptly.
  • Are your toner cartridges compatible with my printer model?
    You can check compatibility on each product page or use our model search tool on the homepage. If unsure, contact us with your printer model.
  • Where are your products manufactured?
    All our products are manufactured in ISO-9001 certified facilities, ensuring the highest quality standards.
  • Do you offer a warranty on your products?
    Yes, we provide a lifetime warranty on select products. Please refer to the product page or contact us for details.
  • Is my personal information secure?
    Yes, we use SSL encryption and follow strict privacy policies to protect your data.
  • How can I contact customer support?
    You can reach us via the Contact Us form, email, or phone. Our support hours are Monday to Friday, 9:00–18:00.
  • I can’t find my question here. What should I do?
    Please use the search bar above or contact our support team directly—we’re happy to help!

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