Shipping Policy
Last Updated: 12/11/2025
Processing Time
- Orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
- You will receive an order confirmation email immediately after purchase
- A shipping confirmation email with tracking information will be sent once your order ships
Shipping Methods & Rates
Domestic Shipping (UK)
FREE SHIPPING to all UK mainland addresses (England, Scotland, Wales)
-
Delivery Time: 1-3 business days
-
Cost: FREE - No minimum order required
Remote Areas:
- Scottish Highlands and Islands
- Northern Ireland
- Isle of Man, Isle of Wight, Channel Islands
- Other remote UK postcodes
For remote area deliveries, please contact us at [info@kogon.uk] for a shipping quote before placing your order.
International Shipping
International shipping rates vary based on:
- Destination country
- Package weight and dimensions
- Shipping method selected
To get an accurate shipping quote:
- Add items to your cart
- Proceed to checkout
- Enter your shipping address
- View calculated shipping options and costs
Alternatively, contact us at [info@kogon.uk] with your delivery address and order details for a shipping quote.
Delivery times are estimates and not guaranteed. Actual delivery may vary due to customs, weather, or carrier delays.
Order Tracking
- Track your order using the tracking number provided in your shipping confirmation email
Shipping Restrictions
We currently ship to most countries worldwide. However, we cannot ship to:
- P.O. Boxes (for certain products)
- Military APO/FPO addresses (case by case)
- Regions under international trade restrictions
International Orders
Customs & Duties
- International orders may be subject to import duties, taxes, and customs fees
- These charges are the responsibility of the recipient and are not included in our shipping costs
- Customs policies vary by country; please check with your local customs office
Customs Declarations
- All international shipments include accurate customs declarations
- We cannot mark items as "gifts" or undervalue products
Lost or Damaged Packages
Lost Packages
- If your tracking shows "delivered" but you haven't received your package, please:
- Check with neighbors or building reception
- Wait 24-48 hours as carriers sometimes mark packages delivered early
- Contact us within 7 days at [info@kogon.uk]
Damaged Items
- Inspect your package upon delivery
- Report any damage within 48 hours with photos
- We will arrange a replacement or refund
Incorrect Address
- Please ensure your shipping address is correct before completing your order
- We are not responsible for orders shipped to incorrect addresses provided by customers
- Address changes may be possible within 24 hours of ordering (contact us immediately)
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address provided by customer
- Refused delivery
- Failed delivery attempts
You may be responsible for reshipping costs or a restocking fee may apply.
Contact Us
For shipping inquiries, please contact:
-
Email: info@kogon.uk
-
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
This shipping policy is subject to change without notice. Please review before each purchase.
